Booqie Privacy Policy – Malaysian Player Data Protection

1Information We Collect

Booqie only collects information that is genuinely necessary to provide platform services to you. We categorise the data collected into three main types: information you provide directly, information generated automatically when you use the platform, and information we receive from trusted third parties.

We never collect information that is irrelevant to platform operations. If you register an account using the booqie mobile app, device data such as operating system and app version is also collected solely for technical improvement purposes and to ensure a smooth gaming experience across all devices.

2How We Use Your Data

Every piece of information we collect is used for a clear and legitimate purpose. booqie does not use your data for undisclosed purposes without obtaining your consent first. The following are the primary ways we use your personal information:

• Account Management: Creating and managing your account, processing logins, and ensuring secure access to the platform.
• Transaction Processing: Handling deposits, withdrawals, and all financial transactions related to your account securely and accurately.
• Identity Verification (KYC): Verifying your identity in accordance with Malaysia's legal compliance requirements to prevent fraud and money laundering.
• Customer Support: Responding to inquiries, resolving issues, and providing technical support related to your account or games.
• Platform Improvements: Analyzing usage patterns in aggregate (not individually) to improve platform features and user experience.
• Service Communications: Sending important account-related notifications such as transaction confirmations, security alerts, and terms updates.
• Fraud Prevention: Identifying and blocking suspicious activity that could compromise your account or the platform's integrity.
• Legal Compliance: Meeting the legal and regulatory obligations applicable to the platform's operations in Malaysia.

Where you have given consent, we also use your information to send promotions, bonus offers, and marketing content that may interest you. You may withdraw this consent at any time through your account settings or by contacting our support team.

3Sharing Information with Third Parties

Booqie understands that you are entrusting us with your personal information, and we take this responsibility seriously. As a general policy, we do not share, sell, or disclose your personal information to third parties for their own commercial purposes.

However, there are certain situations where sharing information is necessary to keep the platform functioning properly or to comply with legal requirements:

• Payment Service Providers: Required transaction information is shared solely with approved payment processors for the purpose of processing your deposits and withdrawals.
• Technology Service Providers: Companies providing technical infrastructure, such as cloud and cybersecurity services, may access certain data within the scope of their work, subject to strict confidentiality agreements.
• Regulatory Bodies & Law Enforcement: booqie will disclose the required information when mandated by a court order, law enforcement directive, or applicable Malaysian legal obligation.
• Fraud Prevention: In cases of suspected fraudulent activity, relevant information may be shared with the authorities or accredited fraud prevention networks.

4Cookies & Tracking Technologies

Booqie uses cookies and similar tracking technologies to enhance platform functionality and user experience. Cookies are small text files stored on your device when you visit our platform. They help us recognise you during subsequent sessions and provide a smoother experience.

We use four main types of cookies:

• Essential Cookies: Required for the platform to function — including login sessions, account security, and basic preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymized usage data to help us understand how players interact with the platform and identify areas for improvement.
• Functional Cookies: Saving your preferences such as language, layout, and platform settings so you don't have to reconfigure them each time.
• Marketing Cookies: Used with your consent to display relevant promotions and measure the effectiveness of our marketing campaigns.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform. For more information on managing cookies, refer to your browser's help documentation.

5Your Data Security

Protecting your data from unauthorized access, loss, or misuse is booqie's top priority. We continuously invest in security infrastructure and follow industry best practices to keep your data protected at all times.

The security measures we employ include:

• Data Encryption: All data transmitted between you and booqie's servers is protected with 256-bit SSL/TLS encryption. Stored data is also encrypted using industry-standard encryption algorithms.
• Layered Access Controls: Access to user data among our internal staff is restricted on a need-to-know basis. Only personnel who require access to perform their duties are permitted.
• Continuous Monitoring: Our systems are monitored 24 hours a day, 7 days a week by our security team and automated tools to detect and respond to threats in real time.
• Two-Factor Authentication (2FA): booqie supports and encourages the use of two-factor authentication to protect your account from unauthorised access.
• Regular Security Audits: We conduct regular penetration testing and security audits by independent third parties to identify and address potential vulnerabilities.

6Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold about you. booqie is committed to respecting and facilitating the exercise of these rights.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will respond to your request within 14 business days. In some cases, we may need to verify your identity before processing your request to protect the security of your account.

Please note that the right to deletion may be limited in situations where we are legally required to retain certain records, or where data is needed to resolve disputes or enforce valid agreements.

7Data Retention

Booqie retains your personal information for as long as your account is active or as long as needed to provide services to you. When an account is closed, we will delete or anonymise your data within a reasonable period, except where longer retention is required by law.

• Active Account Data: Retained for as long as the account is active and for 6 months after account closure for support purposes.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysian accounting and tax legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends in accordance with anti-money laundering (AML) requirements.
• Communication Logs: Retained for 2 years for customer support and dispute resolution purposes.
• Marketing Data: Deleted within 30 days after you withdraw your marketing consent.

8Third-Party Links & Services

The booqie platform integrates with trusted third-party services to provide specific functions such as payment processing, games from content providers, and analytics tools. While we carefully select our partners, our Privacy Policy applies to the booqie platform only.

Each third-party service provider we use has its own privacy policy governing how they handle data. We encourage you to read the privacy policies of those services where relevant. booqie is not responsible for the privacy practices or content of third parties that are not under our direct control.

9Changes to This Privacy Policy

Booqie reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When we make significant changes, we will notify you through one of the following methods:

• In-platform notifications when you log in to your account.
• Email sent to the address registered on your account.
• Update the "Last Updated" date at the top of this page.

Continued use of the booqie platform after notification of changes constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and withdraw your remaining balance before the changes take effect.

We maintain an archive of previous versions of this Privacy Policy for reference. If you wish to view an earlier version, please contact our support team.

10Contact Us About Privacy

If you have any questions, concerns, or complaints about how booqie handles your personal information, our team is ready to help. We take every privacy enquiry seriously and will respond promptly.